Will I be charged if I change my mind?

We will provide you with a 7 day “cooling off” period from the date you accept our Terms and Conditions or, if earlier, from the date your first payment is received on your debt management plan. If you decide not to continue with the plan within the first 7 days, we will refund your initial fee.

Back To "FAQ - Debt management help and advice"

Every effort will be made to encourage your creditors to freeze interest and other charges. Please note that if your creditors refuse to freeze interest, paying the same debts over a longer period of time will increase the total amount to be paid.
Entry into a debt management plan will affect your credit rating. For more information see key information and fees.

Calls to "08000 481 778" Free of Change from a BT landline. Mobile and other operators may charge. Mobile users may find it cheaper to call "01204 555 264"
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DebtMatters Ltd. Registered Office: Bridgeman Court, Salop Street, Bolton, BL2 1DZ. Consumer Credit License : 627372. Data Protection Registration Number : Z6082444.